AI-Powered Customer Service

IOdesk is an online help desk software powered by AI, supercharging your customer support and client relations.

Happy customers!

IOdesk provides all the tools you need to interact with and help your customers. With our self-service oriented AI-supported chat, contact forms and mail, your customers no longer have to wait for an employee to receive the help they need.

Our metrics show that our AI bot Lydia is able to handle 12-18% of all incoming questions, saving you and your customers time and money.

Two people doing a high five

Functionality

woman working on laptop

All in one place

Customers want to be able to contact you through different channels: mail, chat, contact forms etc. IOdesk gathers all those tickets in one place.

analytical graphs trends

Analytical tools

Our advanced analytics tool tracks trends, analyzes answers given by agents and trains our AI to handle repetitive questions.

man building knowledge

Knowledge databases

Gather all of your knowledge in one place! Set up knowledge databases that agents and our AI can use to answer questions, or for setting up self-service FAQs.

woman typing on laptop

Simple to get started!

Do you need a contact form? Copy and paste a code. A chat? Copy and paste a code. It’s that simple, get started with your support in minutes!

A selection of companies using IOdesk

 

 

 

Virtual assistants and chatbots on the rise

"Companies that have already implemented a virtual assistant or AI-based chatbot has seen a drop in phone calls, chat's and e-mail questions by up to 70%. At the same time raising the customer satisfaction rating"

- Gene Alvarez at Gartner, Inc.

"Within three years, enterprise IAs (intelligent assistants) will be the primary point of contact to support real world commerce in the digital realm."

- Dan Miller, Founder, Opus Research

"Geeks want machines that do things without asking. But what makes good AI is good communication with the user."

- Fred Brown, Founder and CEO, Next IT

 

So easy to use!

Made for humans

There are a lot of ticket systems out there, and the majority of them either have a high learning curve or are just too expensive. We have made IOdesk so easy to implement, you will be up and running in minutes!

AI for handling repetitive questions

Our AI, Lydia, will act like your new super employee! Lydia helps your customers by speaking to them, analyzing their questions and giving them answers based on what she has learned through earlier support tickets.

Chat, forms, mail, FAQs and more!

Connect with your customers the way you want! IOdesk offers AI-supported chat, forms, mailing, self-service FAQ:s and much, much more!

No paywalls

We have made it simple when picking a package. Based on the size of your company, pick a package that suits you and that's it! No confusing pricing tiers or features locked behind paywalls. With IOdesk, you get all the amazing functionality, all the time.

 

shield gdpr ready

We are GDPR ready!

GDPR stands for General Data Protection Regulation and is a new EU-statute becoming effective on May 25th 2018, at which time those organizations in non-compliance may face heavy fines.

GDPR is the most important change in data privacy regulation in 20 years and through this new regulation EU citizens have the right to be forgotten, meaning having all data about themselves removed from a company.

IOdesk follows this new regulation, meaning you as a company will have a fully GDPR compliant ticket system.

 

We IOdesk!

                                                  

Say hello to Lydia!

Lydia can handle all of those repetitive questions reaching you today. Freeing up time for you and solving your customers' problems lightning fast.

Our metrics show that Lydia can solve between 12-18% of all incoming questions, giving you a ROI of about 3000% (based on a ticket taking 12 minutes to solve).

Example of Lydia answering a question a user has

Hi, hej, Konichiwa, privet, hola, hallo!

An AI that understands all the world's languages

Other solutions today often only provide automated help for English-speaking customers. We are here to change that.

Regardless of what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German... or even Klingon. Yup, we said Klingon.

 

Example of Lydia answering a question a user has

Pricing

Early bird special!
cute cat

$49/month

1 - 4 users

No limit on the amount of tickets

Full access to all functionality

14-day free trial!

Sign up now!

lynx

$99/month

5 - 10 users

No limit on the amount of tickets

Full access to all functionality

14-day free trial!

Sign up now!

lion

$239/month

11 - 25 users

No limit on the amount of tickets

Full access to all functionality

14-day free trial!

Sign up now!

Need more users or a customized package? Contact us and we'll make you an offer you can't refuse! 😉

 

flowers in a field

Made in Sweden

We are a Swedish company situated in Skövde, somewhere in between Stockholm and Gothenburg. Our passion is building solutions for a better and more human digital communication using state-of-the-art technology!