IOdesk

AI-supported customer


IOdesk is an online help desk software powered by AI, supercharging your customer support and customer relations.

 

Happy customers!

IOdesk provides all the tools you need to interact with and help your customers. With our self-service oriented AI-supported chat, contact forms and mail, your customers no longer have to wait for an employee to receive the help they need.

Our metrics show that our AI-bot Lydia is able to handle 12-18% of all incoming questions, saving time for your customers and time and money for you!

 

Functionality

All in one place

Customers want to be able to contact you through different channels: mail, chat, contact forms etc. IOdesk gathers all tickets in one place.

Analytical tools

Our advanced analytics tools tracks trends, analyzes answers given by agents and trains our AI to handle repetitive questions.

Knowledge databases

Gather all of your knowledge in one place! Setup knowledge databases that agents and our AI can use to answer questions, or for setting up self-service FAQ:s.

Simple to get started!

Do you need a contact form? Copy and paste a code. A chat? Copy and paste a code. It’s that simple, get started with your support in minutes!

Read more about all IOdesk features  

 

Introducing IOdesk

Take a look at what IOdesk can offer you in this one minute overview of the service!

 

A selection of companies using IOdesk

 

 

 

Virtual assistants and chatbots on the rise

"Companies that have already implemented a virtual assistant or AI-based chatbot has seen a drop in phone calls, chat's and e-mail questions by up to 70%. At the same time raising the customer satisfaction rating"

- Gene Alvarez at Gartner, Inc.

"Within three years, enterprise IAs (intelligent assistants) will be the primary point of contact to support real world commerce in the digital realm."

- Dan Miller, Founder, Opus Research

"Geeks want machines that do things without asking. But what makes good AI is good communication with the user."

- Fred Brown, Founder and CEO, Next IT

 

So easy to use!

Made for humans

There are a lot of ticket systems out there, and the majority of them either have a high learning curve or are just to expensive. IOdesk makes it so easy to get started , you will be up and running in minutes!

AI for handling repetitive questions

Lydia is our AI that will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human beeing, analyzing their questions and giving them answers based on what she has learned by earlier support tickets.

Chat, forms, mail, FAQ and more!

Connect with your customers the way you want! IOdesk offers AI-supported chat, forms, mailing, self-service FAQ:s and much much more!

No paywalls

We have made it simple when picking a package. Based on the size of your company, pick a package that suits you and that's it! No confusing pricing tiers, features locked behind paywalls or the like. With IOdesk you get all the functionality.

 

We are GDPR ready!

GDPR stands for General Data Protection Regulation and is a new EU-statute becoming effective on May 25th 2018, at which time those organizations in non-compliance may face heavy fines.

GDPR is the most important change in data privacy regulation in 20 years and through this new regulation EU-citizens have the right to be forgotten, meaning having all of their data about themselves removed from a company.

IOdesk follows this new regulation, meaning you as a company will have a fully GDPR compliant ticket system.

 

We IOdesk!

 

                                                  

 

 

Say hello to Lydia!

Lydia is our AI that will act as a new super employee for you! Lydia helps your customers by speaking to them as a normal human beeing, analyzing their questions and giving them answers based on what she has learned by earlier support tickets.

This means that she can handle all of those repetitive questions reaching your support staff today! Freeing up time both for you and solving your customers problems lightning fast.

Our metrics show that Lydia can solve between 12-18% of all incoming questions, giving you a ROI of about 3000% (based on a ticket taking 12 minutes to solve).

Example of Lydia answering a question a user has

Hi, hej, Konnichiwa, privet, hola, hallo!

An AI that speaks the worlds languages

Other solutions today often only provides automated help for English speaking customers. We are here to change that.

Regardless what language your customer may speak, Lydia can interact with them in their own language! Be it English, Swedish, Japanese, German or even Klingon, yes Klingon.

 

Example of Lydia answering a question a user has

Pricing

$29 per month and agent

Pay per active agent using IOdesk

No limit on the amount of tickets

Full access to all functionality

14-days free trial!

Sign up now!

Our idea is to make things simple. Therefore we won't throw a bunch of different packages at you that are hard to decide between. Instead we offer only one package that contains all the functionality and for a fixed price!

 

 

Made in Sweden

We are a Swedish company situated in Skövde, about an hour from Gothenburg. Our passion is building solutions for a better and more human digital communication using state of the art technology!