Canned Responses

Getting started

Overview

Application settings

Module messages
Setting up webhooks

GDPR tools

User data request

Modules

Create a contact form
Create a live chat module w/wo chatbot
Create and connect e-mails
Installation of modules

Tickets

Mail tickets
Chat tickets
Canned Responses

Ticket settings

Blocking e-mails
Business hours
Automatically convert chat to mail
Automatically delete solved tickets
Ticket labels

Knowledge database

Lydia self-learning

Customers

Customer Labels

Canned Responses are pre-written responses and phrases to use when chatting or sending a mail. There are two types of canned responses, personal and company-wide responses.

To access the company-wide canned responses enter IOdesk and navigate to Application settings -> Canned Responses.

To access the personal canned responses enter IOdesk and navigate to Profile in the top right.

Creating a canned response

1. Press the input field below "Create a canned response"
2. Write something that will be useful for everyone
3. Click Create
4. Done!

Edit a canned response

1. Click on the response you want to edit.
2. Notice how the response is loaded into the input field where create a response previously was
3. Change what you want
4. Click Updaten
5. Done!

Notice how the input field changed to match the response you pressed.