With IOdesk you can recieve all e-mails from customers to a shared inbox that all of your agents can read, answer and collaborate on. Follow the steps below to get started.
In IOdesk, navigate to
Modules -> Create and manage. Click on the
Create new module button
This will bring up a selection of available modules, click on
Get started for "Incoming tickets through e-mail".
This will start a guide that will take you through the creation of the shared inbox step-by-step.
Select the team that should recieve e-mails from the e-mail address that will be generated, in the example you can see we have chosen the "Support" team.
Upon selecting a team, an e-mail address will be generated. All e-mails sent to this address will now be fetched by IOdesk and added under the mail tickets section.
You probably don't want to use the provided address publically (you can of course if you want to!), a simple way to use a address with your own domain name is to setup a alias and just forward all mails sent to the alias to the IOdesk-mail above.
E.g. you create a mail address "email@example.com" and then in your e-mail provider settings select "forward all mails" or "use as alias" and choose to send them to the provided IOdesk-mail above.