Ticket Labels

Getting started

Overview

Application settings

Module messages
Setting up webhooks

GDPR tools

User data request

Modules

Create a contact form
Create a live chat module w/wo chatbot
Create and connect e-mails
Installation of modules

Tickets

Mail tickets
Chat tickets
Canned Responses

Ticket settings

Blocking e-mails
Business hours
Automatically convert chat to mail
Automatically delete solved tickets
Ticket labels

Knowledge database

Lydia self-learning

Customers

Customer Labels

Ticket labels can be used to categorize your tickets by whatever you need such as subject, priority, complaint, etc. Tickets can be labeled in the chat, mail and solved view.

To access the settings for ticket labels enter IOdesk and navigate to Application settings -> Ticketing -> Ticket labels

This view is only available to company admins

Creating a ticket label

1. Press the input field "Ticket label" and write what you want it to be called
2. Press the colored square and select a color for your label then click choose
3. Click the add button
4. Done!

Edit a ticket label

1. Under current ticket labels press the pen and paper icon next to the label you want to edit
2. Notice how the label is loaded into the input fields where create a ticket previously was
3. Change what you want
4. Click the update button
5. Done!

Notice how the input fields are changed to match the label you pressed.

Delete a ticket label

1. Press the trashcan icon next to the label you want to remove
2. Confirm deletion of label
3. Done!