Ticket Labels

Ticket labels can be used to categorize your tickets by whatever you need such as subject, priority, complaint, etc. Tickets can be labeled in the chat, mail and solved view.

To access the settings for ticket labels enter IOdesk and navigate to Application settings -> Ticketing -> Ticket labels

This view is only available to company admins Image showing existing labels and a input field to create new ones.

Creating a ticket label

  1. Press the input field "Ticket label" and write what you want it to be called
  2. Press the colored square and select a color for your label then click choose
  3. Click the add button
  4. Done!

Image showing how to create a ticket label

Edit a ticket label

  1. Under current ticket labels press the pen and paper icon next to the label you want to edit
  2. Notice how the label is loaded into the input fields where create a ticket previously was
  3. Change what you want
  4. Click the update button
  5. Done!

Image showing current ticket labels

Notice how the input fields are changed to match the label you pressed. Image showing a label being edited

Delete a ticket label

  1. Press the trashcan icon next to the label you want to remove
  2. Confirm deletion of label
  3. Done!