IOdesk has modules ready for your and your customers needs, be it contact forms, e-mail integration or live chat - all with AI support!
Step one of customer support is to make sure your customers can contact you, and IOdesk got you covered.
Modules are what we call the widgets that you include on your site that are connected to IOdesk. These are very easy to install on your site and for example our AI-powered live chat only needs one row of code to be fully integrated and for Lydia and you to start answering customer questions!
A common way for customers to contact you is through mail, IOdesk offers mail integration which means that a customer can send a mail to an address provided by us, and the mail shows up in IOdesk.
What you might want to do is also to set up an email alias, so that customers can mail to firstname.lastname@example.org, instead of the from us provided address.