IOdesk Privacy Policy

Valid from May 25th, 2018

1. Introduction

Thank you for choosing IOdesk. Our services are intended for use by companies and organizations. You should always be able to feel confident when you submit your personal information to us. Your trust is important to us and we always strive to be open and honest with how your personal information is handled. We have tried to make it as easy as possible. We want this privacy policy to show how we ensure that your personal data is processed in accordance with the Data Protection Regulation (GDPR).

The purpose is to explain how we use the information you share with us in order to build amazing services, ensure that you understand what information we collect with your permission and what we do with it.

Xenolith AB, organization number 559149-9081, is the data controller, DC, for the processing of your personal data in our services and on this website.

By using our Services or otherwise by interacting with us, you agree to the following Privacy Policy.

2. Collection of information

To access and display any content of our Services, you must register with IOdesk before the content is available to you. During the registration process, you are required to provide us with some contact information, including your name, company and email address. We use this information to contact you about the services we offer in relation to what you have expressed an interest to. Any information we collect is linked to the provision of IOdesk Services and its features.

We may collect and store the following information when you become a customer:

  1. Registration information, such as your first name, last name, company, username, password (encrypted), email address, billing address, IP address and country zip code, and information about your type of subscription.
  2. We derive from your IP address, in order to know which country you are in.
  3. Technical information necessary to provide IOdesk Services such as browser type, language, cookie data software and device you are using. This means, among other things, that you get the right language.
  4. From time to time, we may give you the opportunity to participate in competitions, offers and / or surveys. If you participate, we may ask for certain information beyond the terms of this Privacy Policy, including personal data. Such additional information may be combined with other account information, and used as described in this Privacy Policy.
  5. When contacting IOdesk customer support, we may ask you for some information regarding your request, including your name, email address or telephone number. If you send us correspondence, such e-mail or letter, we may collect such information into a file specific to you.
  6. If you participate in any blog or other forums that may be offered by Xenolith AB, your username may appear on content that you submit and will therefore be available to the public. If you associate your name with your User ID, your name, and any related content or posts may therefore be available to the public. You are solely responsible for all liability in connection with your use of such blog or forum.
  7. We collect usage data about you when you use our Services. This can include web pages you visit, what you click on, when you performed these actions, and so on. Like most websites today, our web servers also have log files that register data every time a device accesses these servers. The log files contain data about each access, including originating IP addresses, the files viewed on our webpage (such as HTML pages, graphical elements, etc.), operating system versions, and time stamps. If you come to our website from an external source (as a link on another web page or in an email), we will record information about the source that referred you to us.
  8. If you purchase our service as defined on our website, your credit or debit card information (such as card type and expiration date) and other financial information we need to process your payment, may be collected and stored by us and / or the payment service providers that we work with. We may also collect certain limited information, such as your transaction history, all of which are necessary to provide our Services. In addition, payment service providers usually provide you with some limited information about you, such as a unique token that allows you to make further purchases using the information they have stored, and your card type, expiration date, and certain numbers in your card number.
  9. If you choose to pay by invoice, Xenolith AB may need to provide information to payment service providers that we may collaborate with, in order to issue invoices, enable credit check and send invoices.
  10. If you create surveys/forms/chats your survey data is owned by you. In addition, IOdesk deals with your surveys/forms/chats as if they were private (except if you have made the surveys available through a public link). We do not sell them to anyone.
  11. We protect the respondents' information. IOdesk acts only as the administrator of this information. We do not sell this information, and we use them solely as you instruct us, and in accordance with this policy. The same applies to any information collected through your surveys/forms/chats.
    • We do not share, and do not abuse, your respondents' information. You can be sure that IOdesk will not contact your respondents or people in your address book, except at your request.

3. Use of Information

In accordance with the Service Agreement and the User Agreement, you have given us permission to collect information, we may use the information we collect, including your personal information:

  1. To provide and enhance your experience of the Services.
  2. To ensure technical functionality, develop new services and analyze your use of the Service.
  3. To prevent spam and abuse of our services.
  4. To communicate with you for purposes related to the service or the research purposes, including e-mail, notifications, SMS or other messages, you agree to receive.
  5. To communicate with you, for marketing and promotional purposes by e-mail, SMS or other messages, in accordance with the consents you may have provided us through your account settings.
  6. To process your payment, or prevent or detect fraud.
  7. To improve our website.
  8. To improve our customer service and our ability to assist you.
  9. To inform you of important updates and operations. For instance, if our service is temporarily down for maintenance or you forget your password. to inform about important updates and operations. For example, if our service is temporarily suspended for maintenance or you forget your password. Then we can send you SMS and e-mail. In general, you can not opt out of these non-marketing messages. If you do not want to receive these messages, you will be able to disable your account.

4. Sharing of information

We may share your information for limited purposes to service providers to enable them to perform certain functions on our behalf, process user data and help to deliver the service. Service providers will help us understand the use of our Service.

We may also share your information with third parties:

  1. To allow a merger, acquisition or sale of all or a portion of our assets.
  2. For defense purposes in legal processes (such as a court order or subpoena), if we believe in good faith that it is necessary; to comply with mandatory applicable law; to protect the safety of any person; to protect the rights and property, including to enforce the Terms of Use and other terms you have accepted, and to address fraud, security or technical issues.
  3. For survey metadata, we can look at statistics such as response rates, amount of questions and answers, and the average number of questions in a questionnaire, and publish interesting observations about this for information or marketing purposes. However, only information in an unidentified format (for example, using so-called hashing) that does not identify you personally.
  4. To publish unidentified or aggregated usage information and show trends on the use of IOdesk Services, as indicated in this privacy policy.

5. Your settings

We provide you with settings that allow you to choose which communications you receive from us and manage settings.

We generally keep your data as long as you have an account with us, or to fulfill our legal obligations, resolve disputes and ensure compliance with our terms.

To delete and/or edit, you can adjust the settings in your account on our website. If you chose to delete data, it will be permanently deleted immediately. As far as the law allows, we will delete your data permanently should you ask to terminate your account. Deleted content may remain in backup media in another location up to 12 months.

6. Transfer to other countries

IOdesk typically store and process personal data within the EU / EEA, but can also use servers in most other geographical areas upon request. Your personal information may therefore be subject privacy laws that differ from the laws in your home country. IOdesk will treat your information as described in this Privacy Policy. IOdesk’s website may contain links to websites operated or owned by someone other than IOdesk. We are not responsible for the processing of your personal data carried out on these websites.

7. Security

We encrypt our services using SSL and WSS. It is important for us that our users' information is protected. Your password protects your user account, so you should use a unique, strong password, restricting access to your computer and browser, and log off after using the Services. Even though we observe precautions for data protection, no security measures are completely safe and we can not guarantee the safety of user information. Due to factors beyond IOdesk's control, IOdesk can not ensure that personal data will not be disclosed to third parties.

We need your help for IOdesk Services to continue to be secure, which means that you commit to the following:

  1. You may not send unauthorized commercial messages.
  2. You may not upload viruses or other malicious software.
  3. You may not attempt to collect credentials or access accounts belonging to others.
  4. You must not bully, harass or threaten anyone.
  5. You may not publish content that is: is hateful, threatening, inciting violence.
  6. You may not use IOdesk's Services to perform any unlawful, misleading, malicious, or discriminatory act.
  7. You may not use IOdesk's Services if you are under 16 years, or store data on children under 16 years.
  8. You will keep your contact information current and accurate.
  9. If you collect information from users, and get their consent, you should make it clear to them that it is you (and not IOdesk) who collect the information, as well as publish information detailing what information you collect and how to use them. You are then the Data Controller, DC, and our Data Processor Agreement applies.
  10. You must not do anything that could disable, overburden, or impair IOdesk Services, (such as a DoS attack).
  11. You may not assist or encourage any violations of the terms of this statement or in the Privacy Policy.

We constantly monitor our systems to make sure that they are functioning properly and to detect and correct errors.

8. Changes to this Privacy Policy

Sometimes we can, free of choice, make changes in the Agreements. When we make significant changes to the agreements, we will send you a clear message based on what is appropriate with regards to the circumstances, eg by showing a clear message in the Services or by sending e-mail and text messages to you. In some cases, we will notify you in advance, and your continued use of the Services after the changes have been made will constitute your approval of the changes. Therefore, we ask that you please make sure that you read all such messages carefully. If you do not want to continue to use the Services in accordance with the new version of the Agreement, you can terminate the Agreement by contacting us through Customer Service and e-mail.

9. Information about cookies, other technologies

You may not modify, create derivations, decompile or otherwise extract the source code from us unless you are expressly authorized to do so under an open source license, or if we grant you permission in writing.

A cookie is a text file stored on your computer, mobile phone or other device when you visit a website. The cookie helps website providers recognize your device the next time you visit their site.

We use both session cookies (which expire when you close your browser), and persistent cookies (which remain on the device for a certain amount of time or until you delete them).

We use the following types of cookies for the purposes described below:

Necessary operational

These cookies are necessary in order for us to provide the IOdesk Services that you have requested. For example, it is needed for the chat to work to see if it is active and save information about the chat. They’re also used to see what users are logged in.

Performance / Analysis

We use these cookies to analyze how IOdesk service is accessed, used, or performing. This information is used to maintain, operate and continuously improve IOdesk Services. We can also receive information from our newsletters via e-mail, including if you have opened or forwarded a newsletter or clicked on any of its content. This information tells us how effective our newsletters are and helps us to ensure that we deliver information you find interesting.


These cookies allow us to carry out certain functions in IOdesk Services in accordance with the choices you make. This means that when you continue to use or return to IOdesk services, we can offer our services as requested by you, for example by knowing your username, remembering how you have adapted our Services and can remind you of content that you’ve read or in other way taken part of.

Cookies we use

Analytical / performance cookies Google Universal Analytics
This helps us to count how many people visit by tracking whether you have visited our website before.

Analytical / performance cookies Google Universal Analytics
Used to distinguish users in order to get a picture of frequently recurring visitors who use IOdesk's Services.

Analytical / performance cookies Google Universal Analytics _gat
Used to handle the rate at which page view requests are made.

Analytical / performance cookie, Google Analytics _utma
We'll know if you've visited before, and thus we can figure out how many of our visitors are new to or to a particular page.

Analytical / performance cookie, Google Analytics
To calculate the average length of time you spend on

Analytical / performance cookie, Google Analytics
To calculate when you close your browser or tab.

Analytical / performance cookie, Google Analytics
This tells us how you have reached (eg from another site or a search engine).

Analytical / Function cookie
To remember if you accept the use of cookies on

We may also engage third parties from time to time, to track and analyze non-personally identifiable usage and volume statistics information from site visitors to help us manage the site and improve its quality. Such third parties may use cookies to help track visitor behavior. Such cookies will not be used to associate individual visitors with any personal information (as defined below). All data collected by such third parties on our behalf is used solely to provide us with information about website use and is not shared with any third party.

Manage your cookie settings and other settings

Many browsers allow you to manage your settings. You can set your browser to refuse cookies or delete certain cookies. You may be able to handle other technologies in the same way that you manage cookies using your browser settings. Note that if you choose to block cookies, it may cause IOdesk Services to deteriorate or prevent certain parts of it from functioning.

One of the services we use to track activity related to our Services, such as by placing cookies, is Google Analytics. We may use vendors, including Google, using first-rate cookies (such as Google Analytics cookies) and including Google Analytics for Display Advertising, together to inform and optimize based on your previous visits to our sites. Google provides tools for managing the collection of data and use of certain tasks that are performed through Google Analytics on and through Google Analytics for Display Advertising or the Google Display Network by using Google's ad settings at Settings / ads.

You hereby consent to the use of cookies and other technologies as described above.

We have done our best to make our privacy policy legible and understandable. If you have further questions, please contact us by e-mail at

Thank you for reading our Privacy Policy. We hope you enjoy IOdesk!

Data Controller:
Xenolith AB
Gothia Science Park
Kaplansgatan 16B
541 23 Skövde